Ongoing enhancement, support, and governance once you’re live.
Post-launch is where most Salesforce value gets left on the table — the org stops evolving with the business. Managed services keeps enhancement, monitoring, and release management running continuously across Sales Cloud, Service Cloud, and whatever else is in your org, instead of waiting for the next big project.
What this covers
Ongoing enhancement backlog, prioritized against business impact
Monitoring and proactive support across your active clouds
Release management aligned to Salesforce’s seasonal releases
Quarterly optimization reviews, including automation and license audits
Technology in this practice area
Proof, not promises
Related work
Field Service Operations
Visualizing Field Service Capacity with a Zero-Cost Mapping Layer
Challenge
Dispatchers had no way to visually compare technician supply against appointment demand across service territories — just manual report cross-referencing, with no proactive way to catch understaffed regions before service levels suffered.
Approach
Built a custom Apex service layer aggregating technician counts and appointment volume per territory, rendered through a Lightning Web Component using Leaflet.js and OpenStreetMap — an open-source mapping stack that validated the concept with zero licensing cost.
Energy & Utilities
Automating Commission Import & Split Calculation
Challenge
An energy management firm processed monthly commission payments from multiple suppliers, each in a different CSV format, splitting them by hand across the client, up to three agents, and their own margin — slow, error-prone, with no audit trail or duplicate protection.
Approach
Delivered a custom Lightning Web Component with an Apex service layer that parses any supplier CSV format automatically, matches records to Salesforce via MPAN/MPRN, calculates every commission split server-side, and enforces a two-phase review-then-approve flow with duplicate protection at both the application and database level.
Salesforce practice
See the rest of our Salesforce practice.